I’ll admit it! My family was part of the Hatchimal craze.
Now I knew my child wanted this toy in early November from Santa. But I thought, who wants a toy that hatches. There’ll be plenty of them by the time I’m ready to shop.
Well…my 6-year-old wanted one and wanted one badly. She wrote our elf Lola every day telling her she hoped Santa brings her a Hatchimal for Christmas. She told us many times that’s all she really wanted for Christmas was for her Hatchimal to hatch.
I began my Hatchimal quest like the rest of the crazy and “wanting to give our kids everything” parents out there. I checked all of the toy websites. I had called the local stores. Someone told me about this inventory website that you could get Hatchimal inventory updates. My husband attempted an early morning trip to Toys R Us, but he called and they were already sold out.
After weeks of trying and hearing rumors of some here and there. Our friends were blessed with a lead that allowed them to purchase 2 Hatchimals. They were kind of enough to give us one. So I paid them. Wrapped that damn bird up and waited for Christmas day.
Well, unfortunately on Christmas Eve, my daughter woke up with a 102 fever. I felt so bad. Our family had to rearrange our plans and move things to my house, so I didn’t have to move her from the couch. All I could think of is how pumped she would be in the morning when she opened up her Hatchimal.
Christmas morning came and after I gave her some Ibuprofen and the Hatchimal to open, she almost burst into tears.
With all of the excitement, I held her off one day from trying to hatch it. We opened it out of the box, removed the locking keys from the bottom. The eyes lit up and we began to read what each eye color meant. Then thirty minutes later it pecked one spot in the egg. After that, the Hatchimal never did anything again.
Our Hatchimal is a Christmas dud!
We went to the Hatchimal website for support and followed all of the instructions to do when your Hatchimal doesn’t hatch. Still nothing!
The following day I called the support number and the message told me to call back later. o I called back later and they told me to call back later.
I then resorted to an email which read,
Hi Spin Master,
I’m sure your mind is blown with the popularity of your Hatchimals as I am too. However, I was one of those parents who stalked the stores and was able to finally get one at Barnes & Noble through a friend.
After my daughter having a 102 fever on Christmas Eve and Christmas Day, I was able to hold off the hatching process until yesterday.
Eyes lit up. A hole was pecked and then nothing. We have tried everything on your support site. I have googled many other people who have had problems and nothing has happened.
So I’ve called you twice today and I can tell you have basically put the phone message on call back later to give your staff the week off. I get it. But as an entrepreneur, when it’s happening you need to step-in and have customer service. I worked for Nordstrom for 8 years.
I hope we can fix this. It will be miserable being home with a mopey child for 2 weeks when her other friend’s Hatchimals hatched.
Please let me know what to do from here.
Thanks so much.
My response email was a claim number which told me to due to the high volume of emails we receive over the holiday season, it will take longer than normal to receive a response. We apologize for the inconvenience this may have caused you, however, if you are looking for a quick answer please visit our website and click on Support on our FAQ section. If you are contacting us about an urgent matter, please give us a call directly and one of our agents will be ready to assist you.
So to be continued….